Gaya APA
Fandy Tjiptono, Ph.D. (2011).
Service, Quality, Satisfaction (Edisi 3).
Yogyakarta:
C.V Andi Offset.
Gaya Chicago
Fandy Tjiptono, Ph.D.
Service, Quality, Satisfaction.
Edisi 3
Yogyakarta:
C.V Andi Offset,
2011.
Text.
Gaya MLA
Fandy Tjiptono, Ph.D.
Service, Quality, Satisfaction.
Edisi 3
Yogyakarta:
C.V Andi Offset,
2011.
Text.
Gaya Turabian
Fandy Tjiptono, Ph.D.
Service, Quality, Satisfaction.
Edisi 3
Yogyakarta:
C.V Andi Offset,
2011.
Print.